OUR PRODUCTS

We do not handle used or refurbished cell phones.We only sell unlocked brand new cell phones.

SHIPPING

Shipping and handling charges are determined based on what you order, the weight of the item and the method of shipment you select. When placing an order with us, the system will automatically calculate the shipping and handling charges for you and the system will allow you to review the charges prior to entering your credit card information. Shipping and handling fees are non-refundable.

The following shipping methods are available:

UPS Ground 4 to 6 business days form date of shipment.
UPS 2nd Day 2 Business days from date of shipment.
UPS Overnight 1 Business day from date of shipment.

SECURE ONLINE ORDERING

ALL orders are given top security and is processed securely by PaymentOnline, Inc.. ALL information is confidential and private. ALL customers will be sent an e-mail confirming the receipt of thier orders after they placed their orders. Shipping fees may be additional and will be automatically calculated by our system prior to the initial finalization of any product order. We ship ASAP (The same business day in most cases). Make sure to put both billing phone number and daytime phone number with your order. All the information boxes MUST be filled out BEFORE any order can be processed.

RETURNS

• Cell Phone Company offers you 15 Days Return Merchandise Facility for defective or exchanges from the date it arrives at your location.
• All return items MUST be brand new, factory sealed, unused.
• Open Boxes can only be exchanged.
• ALL returned items for refund are subject to a minimum 20% restocking fee (no restocking fee on defective or exchanges) No exhange on used items.
• All Returns, for any reason, must be double boxed with all manufacturers’ packaging and blank warranty cards, instruction booklets and all other supplied accessories.
• No returns will be accepted without prior authorization and the customer assumes responsibility for the package until it arrives at our location.
• Please email us at support@cellphonecompany.com to request for a Return Merchandise Authorization (RMA) number before returning any merchandise to us.
• Please Keep ALL packing material and documentation in the event that your equipment has to be serviced, repaired or returned.
• Cell Phone Company is not responsible for returned packages if lost by shipper.
• Customer is responsible for all returns till it arrives to our location.
• Shipping, Express Shipping, Handling, Insurance and other fees are NON-Refundable.

PRIVACY POLICY

All your personal information is confidential and private

We collect visitor's various piece of personal data when placing an order, such as name and address, credit-card information, and e-mail address. We use this data only for the purpose of filling an order, processing credit cards or communicating with you about the status of your order. We treat customer information as private and confidential, and we will not disclose this information to other individuals or organizations unless required to by law. We will not distribute customer information for use in mailing lists, surveys, or any other purpose beyond what is required to perform our services. Financial information is used to bill the user for products they have ordered. Our primary means of protection is SSL technology, which encrypts our customer's personal information, including credit card information. Cell Phone Company is committed to safeguarding the privacy of our customers' personal data.